All your purchase and shipping concerns answered here!
Artworks sold through laureenmarchand.com are original paintings by the artist. The only exceptions are the pieces shown on the Landscape Oil Painting Reproductions page. Everything is handled with care from creation to shipping.
If you have questions that aren’t answered here, feel free to get in touch at laureenartist@gmail.com. (Email address is not a live link – please copy and paste to reduce spam.)
Purchasing Safety
You can make your purchase on individual artwork product pages using your credit card. We use Stripe, the online payment platform trusted worldwide. If you prefer an alternate payment method such as e-transfer, just get in touch. Prices are stated in Canadian dollars.
Shipping
Your purchase will normally be packaged securely and shipped, fully insured, within five working days. We will promptly communicate any delays in shipping time. We use Canada Post because it goes everywhere. But if you choose Local Pickup instead of Canada Post, please enter a Note on the checkout page to say how you would like to arrange this.
Once your purchase arrives safely at its destination, all sales are final. If an item is damaged in shipping, please contact us as soon as it arrives.
Framing
Paintings in the Small Wonders series are sold unframed with a small espresso coloured display easel. Most other artworks are not framed. Exceptions are stated clearly on individual artwork product pages. Unframed works are mounted on cradled panels and can easily be hung on a couple of nails. Artwork reproductions are sold matted and ready to pop into a standard sized frame.
Colour Accuracy
We’re proud of representing our artworks clearly. Please note however that electronic devices are not capable of exact colour reproduction. It’s a good idea to view a piece on two different devices, such as laptop and phone, to make sure these are the colours you want. We also use virtual exhibition platforms on each artwork product page to indicate what your purchase might look like in your surroundings.
Questions or Concerns?
If you have any questions or concerns, please ask. As well as anything else you need to know!